Frequently Asked Questions

High-speed Internet, water, sewer, trash service, and on-site maintenance are included. Residents are required to set up electricity prior to move in and maintain it through their lease term.

Rent is due on the 1st of every month; however there is a grace period until the 5th. On the 6th, rent is considered late and subject to a fine.

For your convenience, you can pay online via the property’s website (click on PAY RENT under the RESIDENTS section of our website) using a debit/credit card, set up an automatic withdrawal, or Echeck. We do not accept cash, physical checks or money orders.

The Resident Services fee is a recurring monthly charge that provides for everyday conveniences including Package Lockers and package management, 24/7 online resident portal access, pest control, apartment and common area WiFi (where applicable), improvements and maintenance of common area amenity spaces including the fitness center, lightbulb replacements for residents, and scheduled HVAC filter replacements.

​Campus Crossings at University Heights is a pet friendly community. There are some restrictions, so please contact the office for more detailed information on our pet policy, associated fees along with any other questions you may have. 

​We are located within walking distance to campus, just one block away from Eller College of Business. 

​Obtaining a parking space is on a first come, first served basis and limited spaces are available to residents for a one time fee.

​Each resident is only responsible for the rent on his/her bedroom – this is referred to as “by the bed” leasing rather than a “joint & several” lease. So, if one resident moves out, the remaining roommates are not responsible for that roommate's rent.

​Sometimes this happens. Great people sometimes can’t live together for whatever reason. We’ve got you covered. Residents are able to transfer, dependent on availability (a transfer fee may apply).

Non-emergency service requests (choose whichever option works best for you):

• Submit a Service Request online using the Resident Portal. (click MAINTENANCE under RESIDENTS on the website to set up an account). Follow the prompts to complete the service request.
• Call the office and speak with a Campus Apartments team member or leave a message if your call is after the office is closed.

For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire):​

• Call the leasing office. We have someone available 24/7.

​Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. At move-in, you will receive a mailbox key. When you move-out, if you want to have your mail forwarded, you will need to complete a Change of Address Form with the local US Post Office.

Packages - The property will accept packages and they can be retrieved during the property’s business hours with proper ID.

Campus Crossings at University Heights offers fully furnished apartments designed to meet your needs. Feel free to bring anything that might make your apartment more comfortable for yourself.

You will find a lounge chair, sofa, coffee table, end table, entertainment center, and a high-top table with seating for two. Bedrooms are furnished with a desk, dresser, end table, and a full-size bed. Kitchens include a refrigerator, stove, dishwasher, disposal, and microwave.

Your lease requires you to have a minimum of $300,000.00 in liability coverage. There are two options for obtaining the required renter’s insurance:

Option #1: By doing nothing, your residential unit will be automatically enrolled in the Landlord Required Insurance Policy (“LRIP”) Program which protects the Landlord’s property only, in exchange for a monthly fee of $18.
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Option #2: Before your scheduled move-in date, procure a Renter's Insurance policy from a third-party insurer of your preference and provide evidence of coverage by submitting the policy or its declarations page at www.ho4verify.com/CampusApartments.